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KanBo and ServiceNow integration

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KanBo and Service Now integration allow you to automate KanBo actions by building Flows.

ServiceNow is PaaS provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality.

Installing the KanBo app

1. Take the XML file with the KanBo app and upload it to the Retrieved update sets. Use import update set from the XML option.


2. Open the update set and select Preview Update set button.

3. Now commit the application.

4. Open the application registry section, choose KanBo and edit the Client ID, Client Secret. Paste your instance address in the field Redirect URL in this format "https://dev###.service-now.com/oauth_redirect.do"

Contact KanBo support for more details.

5. Open Connection&Credential Aliases and open KanBo.Add new connection.

6. Type the name, select KanBo in Credential and in Connection URL paste https://servicenow.authkanbo.com/kanbo/api

7. Go to Credentials and create a new OAuth 2.0 credential.

Type the name, in OAuth Entity Profile find KanBo's default profile. Submit.

8. In the freshly created credentials, get OAuth token.

9. Type your KanBo instance name and select OK. In this step you might be asked for your O365 credentials beforehand if you aren't logged in already.

10. In the next step, Allow access.

11. Now you can run the flows with KanBo application.

Preparing a Flow

1. Create a new Flow: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/administer/flow-designer/task/create-flow.html

Select KanBo inside Application field.

Select a Trigger you want and start adding KanBo actions.



Actions

User actions

Add user to KanBo

Add user to Board

Add user to Card

Board collection actions

Add board collection

Remove board collection

Add board group

Add Board to Board group

Remove board from board group

Remove board group

Board actions

Add board

Remove board

Close board

Add board chat message

Enable statuses

Disable statuses

Add status

Set status

Rename status

Add list

Rename List

Remove list

Remove user from board

Card actions

Add card

Add comment on card

Add card from template

Archive card

Rename card

Card elements actions

Set due date

Set card date

Set start date

Add todo list

Add todo list item

Edit todo list item

Add note

Edit note

Rename note

Add child relation

Add next-previous relation

Add child card group

Remove user from card


Look up actions

The look up actions contain:

Look up Board Collections

Look up Board groups

Look up Boards

Look up Statuses

Look up Users

Look up Board Users

Look up Cards

Look up Board Templates

Look up Lists

These actions will bring you an ID of board collection, board, user etc. which you can use in other actions.

In this example, you can


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