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KanBo and ServiceNow integration

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KanBo and Service Now integration allow you to automate KanBo actions by building Flows.

ServiceNow is PaaS provider, providing technical management support, such as IT service management, to the IT operations of large corporations, including providing help desk functionality.

Installing the KanBo app

1. Take the XML file with the KanBo app and upload it to the Retrieved update sets. Use import update set from the XML option.

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2. Open the update set and select Preview Update set button.

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3. Now commit the application.

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4. Open the application registry section, choose KanBo and edit the Client ID, Client Secret. Paste your instance address in the field Redirect URL in this format ""

Contact KanBo support for more details.

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5. Open Connection&Credential Aliases and open KanBo.Add new connection.

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6. Type the name, select KanBo in Credential and in Connection URL paste

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7. Go to Credentials and create a new OAuth 2.0 credential.

Type the name, in OAuth Entity Profile find KanBo's default profile. Submit.

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8. In the freshly created credentials, get OAuth token.

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9. Type your KanBo instance name and select OK. In this step you might be asked for your O365 credentials beforehand if you aren't logged in already.

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10. In the next step, Allow access.

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11. Now you can run the flows with KanBo application.

Preparing a Flow

1. Create a new Flow:

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Select KanBo inside Application field.

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Select a Trigger you want and start adding KanBo actions.

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User actions

Add user to KanBo

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Add user to Board

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Add user to Card

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Board collection actions

Add board collection

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Remove board collection

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Add board group

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Add Board to Board group

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Remove board from board group

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Remove board group

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Board actions

Add board

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Remove board

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Close board

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Add board chat message

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Enable statuses

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Disable statuses

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Add status

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Set status

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Rename status

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Add list

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Rename List

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Remove list

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Remove user from board

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Card actions

Add card

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Add comment on card

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Add card from template

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Archive card

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Rename card

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Card elements actions

Set due date

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Set card date

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Set start date

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Add todo list

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Add todo list item

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Edit todo list item

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Add note

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Edit note

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Rename note

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Add child relation

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Add next-previous relation

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Add child card group

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Remove user from card

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Look up actions

The look up actions contain:

Look up Board Collections

Look up Board groups

Look up Boards

Look up Statuses

Look up Users

Look up Board Users

Look up Cards

Look up Board Templates

Look up Lists

These actions will bring you an ID of board collection, board, user etc. which you can use in other actions.

In this example, you can

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